Please note the iPad Air 1 is no longer updates to the latest software. This device only updates to iOS 12.4.9. The only difference between our plug refurbished iPad Air and a brand new one is the price. Our iPad Air are up to 40% more affordable and are backed by our plug 1-year warranty. To ensure our products meet our incredibly high-performance standards we’ve developed a proprietary 90 point functionality evaluation deep cleaning and sanitization process. Specialized technicians at our company’s headquarters hand test each device and only products that pass our rigorous testing receive plug’s Certified Pre-Owned status and are sold.